Dear Customer, Sincerely, We are terribly sorry for the inconvenience with your order. All manufacturer names, symbols, and descriptions, used in our images and text are used solely for identification purposes only. We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible. I can't return it, because I'm beyond the 30 day return policy. I chatted with representative to cancel the order, refund the money. After ordering the item and requesting a price match I'm then told they do not match total including shipping, only item price. In this particular situation, unfortunately, we cannot proceed with returning the product since the return period has expired. In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. Can I edit or adjust my CARiD order? 5 stars 1775 1 star 1320. i am concerned you may not be as you claim. Dear Sean, Talked to customer service and they just tried to argue with me that I was wrong. I was sent a defective tire, and after sending a document indicating that the tire itself is damaged, the company is refusing to provide a refund or exchange and instead trying to make me pay for another tire. I am concerned you may not be as you claim. Purchased a product that came defective, damaged or faulty. Please, email me with your order details at [email protected], so I could look deeper into this issue and check for additional compensation to cover the inconveniences. 10% Off. Copyright 2003-2023 CARiD.com. N/A. (Optional) Include a photo to illustrate your review of CARiD's order changes & cancellations, Yes. CARiD ships merchandise worldwide using FedEx, UPS, DHL, & USPS. Even though one lamp works fine and the other never lit up. In some cases, return of the physical product may not be required. I called customer service and they are overseas with heavy accents and terrible communication skills. Any returns related to incorrect parts, sizes, purchased in error, or parts no longer needed, do not in any way assemble, install, or modify the product. Consumer Relations Department at CARiD.com. Never again! Claim it and get a lot of features. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Any product that was used or fully/partially installed is non-returnable. Consumer Relations Department at CARiD.com. Cancellations can be done online by submitting a request, or through our customer care team who can be reached via live chat or phone. LONG AND BEHOLD, the other incompetent staff member had not even processed the return. Dear Tom, We are terribly sorry to know about your frustrating experience with our company. I've been going through this since I made the order. that are custom or made to order as they may have to be manufactured, painted, embroidered, or In the event that a shipment is refused by the recipient, please note that all additional Reroute & Return To Sender costs will be deducted from any applicable product refund. What's going on over there? We use cookies for analytics, personalization, and ads. PayPal "Free Shipping" applies only to orders shipped within the continental United States. In some cases, pictures or additional information may be necessary to complete the claim. The company left an official comment to this complaint. As of February 20, 2022, CARiD does allow modification & cancellation policies. If you look for an online-message option, you're continually led to one contact method: a phone number. This is getting to the point of insanity and Im very fed up with carid amd I'm getting very angry at the lack of response and professionalsism of caid. That's a good question, but unfortunately, we do not have an answer on it. This company gives you the runaround the minute you decide to cancel your order with them. Then over a week later the turn around and ask for more pics. Looking forward to your response! It has been over 2 weeks of trying to get this resolved but still no resolution and continuing waste of time bs emails. Thank you for sharing your experience and bringing this issue to our attention. My order was placed two weeks ago today and every time I call I sit on hold until he phone just gets disconnected. Consumer Relations Department at CARiD.com. Horrible manager Erika is not responsive, Often taking her months to reply to you, at which point the warranty void. There are other products which require more time, generally due to physical location, carrier or warehouse accessibility, and other economic conditions (i.e. Consumer Relations Department at CARiD.com. Customer service stated I was beyond 30 day return policy. You can usually do this anytime before the order has gone into processing. According to our policy, the Initial shipping fee is non-refundable and return fee is $12.99 per item. Available shipping methods may vary for different types of products and shipping destinations. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. I was blatantly lied to and then the sent the wrong product. Just enter the information below, including your Order Confirmation Number (provided to you when your purchase was originally made). You can't get anyone on the phone other than the sales people who don't know anything. See attached correspondence on the last supervisor I corresponded with. You can also optionally select a reason for your cancellation on the drop-down menu at the bottom. CarId complaints 209 W wwolf6 of Vail, US Dec 21, 2022 7:16 pm EST Verified customer Shipment of parts I ordered several parts from CARiD. Share your photos and videos with others to prove the truth of your words. Copyright 2003-2023 CARiD.com. CARiD has yet to refund my card, I call and get one excuse after another. The failure was that it took over two weeks for CARiD provided any response to replacing the parts. I ordered air shocks and the air compressor for a 2000 Cadillac Eldorado. Looking forward to your response! it has been issues with mis direct package sending! How long will it take to ship an item to saudi and Arabia, Why have I not received my order and absolutely no notifications as to shipping and tracking ? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All manufacturer names, symbols, and descriptions, used in our images and text are used solely for identification purposes only. Phone Number: 800.505.3274, 1.609.642.4700 FAX: 1.609.964.1983 Email ID: [email protected] With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Our mission is to provide you with the best products and the best service in eCommerce. Note: Product cores returned that are not fully assembled or are not the unit that was removed from the vehicle, will not be refunded and the core will be discarded. Need to make changes to your order? They have a standard response of getting back to me in 2-3 days. In addition to the general disclaimer above, CARiD specifically disclaims the following categories of loss: Additional charges arising from the following: While we work to avoid any errors, omissions or any misstatements that may appear on the CARiD website, we do reserve the right to cancel any undelivered orders based on inaccurate information. We ask you contact our customer service representatives and they will help assist with the next best steps. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems.CARiD ranks 20th among Auto Parts sites. I ordered the part online and CARID sent the incorrect part. We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. In the event an error is made by CARiD, a return shipping label will be provided. Please, email me directly at [email protected] with your order details and I will assist you further as well as offer compensation for the inconveniences caused. I hired a lawyer and contacted my credit card. Please note that any consumer feedback provided shall not be considered confidential and may be used utilized for public posting, along with the consumer's name, city, state, year, make, model of vehicle, and (if applicable) organization. Poor service over an arbitrary number. Helpful (1) len w. on 5/18/21 It is ran like there are kindergarteners at the helm. If your product(s) arrive defective, damaged, flawed or simply incorrect, not at the fault of the customer, do not attempt to use, install, modify, or repair the part. How do I cancel my order? I had to jump through hoops and was able to file a claim through UPS myself, which was denied because "The merchandise was not placed properly within the packaging to protect it sufficiently". They could screw you for each one returned! The Consumer has the sole responsibility for any content submitted, or issues that arise therefrom. Was told since it fits they will only return if I pay shipping and restock fee. You can find more information on how warranty claims are processed by clicking here. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. You can try sending Bank of America a message through its Facebook page. From looking at the reviews, can you please tell me why i should order from you? Dear Bryan, Company will say anything to make you go away. This matter not only cost the laborers at the dealership but also waste my time. Look forward for your reply. So I would highly suggest looking at other options. We sent in pics they ask for then it took them over a week to send them to Duraflex. You will have to confirm cancellation on the next page. We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. Frequently asked questions View All Categories What is Samsung's return policy? Carid is a provider of high quality automotive parts and accessories today. However, I was then told that "the part # on the box doesn't exist, according to the manufacturer. I was ordering 100+ with no issues until I started to drop ship. We are extremely sorry to hear about the frustrating experience you have recently been through and poor assistance provided in this regards. have you noticed lots of reviews giving carid "1 star" this is a serious problem your management need to address asap before your company lose. Poor customer service. What a horrible way to treat customers. I am upset that i had to keep calling and getting the same answer. 2 Know your merchants. A correct tracking number so I know the paperwork has been filled out and that shipping is actually in progress. Just old ones people have forgotten about". I am not happy and will never order from this company again! Thank you for bringing this issue to our attention. These parts have a deposit that is charged upon purchase and fully refunded upon the return of the core. Submit a complaint and get your issue resolved. I couldnt use it against the cost of the seat covers, and i will not buy anything from carid again. Called the next day and was informed it was too late to stop shipment and would not get my shipping costs back. Pay a little more or you're going to be Praying a lot more to get good customer service because they are one of the worst I've encountered. To cancel the entire order, select all of the items and select Cancel Checked Items when finished. We are terribly sorry to know about your frustrating experience with our company. They still don't have a tracking number for me. Eligible orders can be cancelled for a short time after order placement. I don't work at Target, but I can tell you all the mistakes I've made. Please get in touch with our representative at 800-505-3274 ext 82. Thank you. Transfer I can not return any of the parts. Why is my promo code not working? CARiD.ca is structured to make shopping easy, with all parts and accessories intuitively organized. R., Here are a few of the best ways you can save money with CARiD online. Based on our last check on February 20, 2022, CARiD was not offering in-store pickup. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class. CARiD ships merchandise worldwide using FedEx, UPS, DHL, & USPS . Shouldn't have to put a bunch of review poor customer service and shipping issues, unreliable shipping / customer service . If you have any questions or concerns, please give us a call at 800-505-3274. Water over the dam. The complaint has been investigated and resolved to the customers satisfaction. Please read these Terms & Conditions carefully as they are binding on both the Customer and CARiD. Be careful, horrible company,horrible customer service. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. You can cancel almost any order from any business easily and successfully with DoNotPay's Cancel Anything product. Customer service $#*!ed me by saying, since it broke during installation, I can't even exchange the item. It would have been nice to see a concession on CARiDs part. I must also note that it is extremely suspicious that multiple different support agents are emailing me with different replies on my issue. The 30 days return policy was designed to give a consumer enough time to test-fit the product, make sure it meets their expectations and to report defects/ flaws if located. My order number is [protected] with CARiD. CARiD.com 1 Corporate Drive, Cranbury, NJ 08512 USA Email Sales: [email protected] Order Status: [email protected] Support: [email protected] General: [email protected] Sales Hours Mon - Fri: 12am - 9pm EST Sat - Sun: 10am - 7pm EST Mon - Fri: 9pm - 6pm PST Sat - Sun: 7am - 4pm PST Support Hours Mon - Fri: 8am - 9pm EST Sat: 10am - 7pm EST Sun: Closed If accepted, we will provide you with a prepaid return label to return the defective part. They are only concerned about the sale and not the customer. Was in awe that due to their error, now I have to pay for an item I was Not able to The next day I get an email the item is shipped.
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